Where to Buy Ostomy Products

With me+™, you never have to figure it out alone. 

Navigating and maximizing your health insurance, finding a retailer, and feeling confident in your ostomy supply purchases may feel overwhelming. The me+ support team is available so that you don't have to figure it out alone.  

You have the right to choose the Retail Supplier that best meets YOUR needs. 

Convatec works with a group of Preferred Retail Suppliers to provide you with excellent customer service and dependable supply delivery. Convatec’s Preferred Retail Suppliers will: 

• Help you manage product orders in line with your insurance 
• Facilitate your insurance billing process to ensure you get the proper reimbursement for Medicare, Medicaid or private insurance 
• Help you select the right Convatec products to suit your personal needs 
• Ship your Convatec products straight to your home in discreet packaging 
• Send you timely reorder reminders 
• Protect your privacy in accordance with U.S. HIPAA guidelines 

To learn more about Preferred Retail Suppliers that work with your insurance,  contact our me+ support team at 1-800-422-8811, cic@convatec.com or fill out this form.  

Quick Reference Guide for Ordering Supplies and Insurance Reimbursement

• Ostomy supplies are special products and may not be available at your local drugstore. 
• Contact your insurance provider to understand what your insurance plan covers and pays for ostomy supplies, and where you can purchase and order supplies (usually through a supplier or retailer). 
• Connect with a trusted retail supplier for help understanding your insurance allowables. With your permission, they can even contact your insurance on your behalf. 
• Do you need help finding a supplier for your ostomy products? Call the me+ team to learn more about your options (1-800-422-8811).